Support escalations lose detail at the hand-off. Engineering gets a paraphrased summary and has to re-gather everything the customer already showed you.
How it works
1
Capture the issue
Record the customer problem and narrate what you observed.
2
AI documents it
Vidmatic extracts reproduction steps and context from the recording.
3
Escalate with full context
A reproducible ticket is filed for engineering, with the recording attached.
- Escalations keep the full visual context
- Engineering gets reproducible reports, not summaries
- Faster resolution, fewer round-trips
Stop Writing Tasks Manually
Record once. Vidmatic handles the documentation.
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